Shipping Policy

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My tracking info shows my package was delivered, but I never received it.

We know how important your order is! Banga Society provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, neighbors, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Banga Society does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

How do I know if my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to be shipped, you will receive another email with shipping/order tracking information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS ) has picked up your package. Please use the appropriate order tracking feature in your email/Banga account  to determine where your package is in transit.

How can I reach the United States Postal Service (USPS) with any questions I may have?

United States Postal Service (USPS)

You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.

or here via their website for missing mail or to file a claim: https://www.usps.com/help/welcome.htm

Do you ship Internationally?

It usually takes 6-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country’s customs. Banga Society is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.

Do you refund shipping fees?

I received a damaged item, what do I do?

Please contact us immediately and do not discard any of thee packaging, tags etc. We ask you contact us via email and describe damage and/or provide photo and begin shipping. Once we receive your package & verify damage, we will email issue you a refund in the amount of your damaged item, plus the cost of shipping the return up to a maximum of $10.00 USD. In order to receive credit for your returned shipping costs, you must include a copy of the receipt in your shipment.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.

USPS STANDARD SHIPPING RATES:

Costs are estimates based on item weighing 13 to 16 ounces. Real shipping costs to be provided based on actual cart and customer shipping address. For special shipping requests not listed please email us.

Domestic First Class Shipping (2-5 Business Days) FREE
Domestic Priority Medium Flat Shipping (2-3 Business Days) $13.60
Domestic Priority Express (orders placed by 1 PM PST; Monday – Friday; 1-2 business days guaranteed by USPS) $34.60
International First Class Shipping** $22.50
International Priority Flat Shipping Shipping** $44.25
International Priority Express Shipping** $60.00

**International fees based on shipment to Italy as an example.

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