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My tracking info shows my package was delivered, but I never received it.
How do I know if my package has shipped and is on its way?
How can I reach the United States Postal Service (USPS) with any questions I may have?
United States Postal Service (USPS)
You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.
or here via their website for missing mail or to file a claim: https://www.usps.com/help/welcome.htm
Do you ship Internationally?
Do you refund shipping fees?
Shipping fees are non-refundable unless you received a damaged item. Please see below for steps on damaged items.
I received a damaged item, what do I do?
USPS STANDARD SHIPPING RATES:
Costs are estimates based on item weighing 13 to 16 ounces. Real shipping costs to be provided based on actual cart and customer shipping address. For special shipping requests not listed please email us.
|Domestic First Class Shipping (2-5 Business Days)||FREE|
|Domestic Priority Medium Flat Shipping (2-3 Business Days)||$13.60|
|Domestic Priority Express (orders placed by 1 PM PST; Monday – Friday; 1-2 business days guaranteed by USPS)||$34.60|
|International First Class Shipping**||$22.50|
|International Priority Flat Shipping Shipping**||$44.25|
|International Priority Express Shipping**||$60.00|
**International fees based on shipment to Italy as an example.